Refund & Cancellation Policy

Last updated: 8/18/2026

1. Overview

This Refund and Cancellation Policy outlines the terms under which valimai.fit may provide refunds or process cancellations for subscriptions and services. By using valimai.fit services, you acknowledge and accept these terms.

2. Subscription Cancellation

You may cancel your valimai.fit subscription at any time by:

  • Contacting our support team at hello@valimai.fit
  • Submitting a cancellation request through your account settings

Cancellation will be effective at the end of your current billing cycle. You will retain access to the service until the end of your paid period.

3. Refunds

Refund eligibility depends on the circumstances of your request:

3.1 Eligible for Refund:

  • Duplicate charges or billing errors made by valimai.fit
  • Cancellation requested within 7 days of the initial subscription payment, provided the service has not been substantially used
  • Service unavailability lasting more than 48 hours during your billing period
  • Other extenuating circumstances at valimai.fit's sole discretion

3.2 Not Eligible for Refund:

  • Subscription cancellations requested after 7 days of purchase
  • Services substantially used during the billing period
  • Cancellations due to user error or misunderstanding of service features
  • Changes in business needs or organizational decisions
  • Customer dissatisfaction with service features (excluding service failures)

4. Refund Process

If your refund request is approved:

  • We will process the refund within 5-7 business days
  • The refund will be credited to your original payment method
  • Processing time by your bank or payment provider may vary
  • You will receive confirmation of the refund via email

5. Payment Disputes

For payment-related disputes, billing errors, or unauthorized charges, please contact us immediately at hello@valimai.fit. We will investigate and resolve the matter promptly.

6. Chargeback Prevention

Before initiating a chargeback through your bank, please contact us directly to resolve the issue. Chargebacks may result in account suspension and additional fees.

7. Data Upon Cancellation

Upon cancellation of your account, your data will be retained for 30 days in accordance with our privacy policy. After this period, your data may be deleted. If you require data export before deletion, please request it during this window.

8. Contact & Disputes

For refund requests, cancellation inquiries, or disputes regarding charges, please contact us:

hello@valimai.fit

privacy@valimai.fit

We aim to respond to all inquiries within 2 business days.

9. Policy Changes

Valimai reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective upon posting to our website. Continued use of our services after policy changes constitutes your acceptance of the new terms.